Saffron Setting

Orders or delivery – jewellery party

All orders are accepted by Saffron Settings Ltd subject to availability and payment. Delivery will normally be made within 5 business days of your order, subject to the receipt by Saffron Settings Ltd of any outstanding payment. If you need the item for a specific date please inform us so we can do our best to prioritise it.

Orders or delivery – online

We aim to despatch your order within 5 business days of payment being received and cleared. Once you have placed an order, you will receive an e-mail confirmation saying that we have received and are processing your order. You will receive a second e-mail notifying you that your order has been dispatched.

We generally keep plenty of stock to meet any demand, however in exceptional circumstances we may be unable to meet a request and in this case will email you informing you of this and either inform you of the length of time it will take to dispatch your order, offer an alternative product or issue a full refund.

We send our items using the Royal Mail Special Delivery, at a cost of £1.99 per delivery. We would normally expect Royal Mail to deliver your order within 1 week in the UK. If we feel the Royal Mail service is unreliable, or if you request that we do not use Royal Mail, we will use a courier at no extra expense to you.

We usually always send orders within the UK by Royal Mail Special Delivery so please ensure you are available to sign for the delivery at the address stated in your order form. It may be sensible therefore to use your daytime work place address for delivery.

All orders to be sent to Europe are delivered using Royal Mail’s International Signed For service. All packages are insured for up to £500 however if your order has a higher value, please contact us. A signature will be required on receipt of the package. The postal tariff for this service is £9.10 for a weight of up to 500g. Should your package weigh more we will contact you.

Should the value of your purchase exceed £500, the cost of insurance for the package will increase, which will affect postage costs. Once again, if this is the case, please contact us before you make payment as we will need to inform you of any changes in postage insurance charges.

Cancellation or Refund

If for any reason you are unhappy with, or wish to cancel your purchase, you can return it to us in its original condition within 7 working days after the date on which you received the item. Goods can only be returned if they are in a ‘re-saleable’ condition. We regret that we are unable to reimburse any postage costs for returning unwanted items.

Where the goods are returned at the customers’ expense, the customer must ensure that the goods are fully insured against loss or damage, as they will remain the customer’s responsibility until received and signed for by Saffron Settings Ltd. For your protection we recommend that you use a special-delivery service which insures the product, as we cannot consider returns that we don't receive.

We will refund you for the amount you originally paid for the goods within 30 days from the date we received the goods back from you.

Unfortunately we are unable to accept returns of earrings for pierced ears, due to industry standards relating to hygiene.

We take great care to ensure every piece leaves us in perfect condition. Upon receipt of an order, if any item has been damaged during transport, customers should notify us (by phone or email) on the same day if they wish to return it. We will reimburse the postage cost of faulty returns.

You may also cancel your order at any time prior to dispatch. If your payment has been processed and cleared we will refund you with the amount paid within 30 days of our receiving written notice (letter or email accepted) from you canceling your order.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.  Please note that items that are damaged as a result of negligence or wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.

Complaints

If you have a complaint please contact Customer Complaints, Saffron Settings Ltd, Crichiebank Business Centre, Mill Road, Port Elphinstone, Inverurie, Aberdeenshire, Scotland, AB51 5NQ. Whenever possible we will reply swiftly and resolve the issue immediately. However, if necessary, we will carry out an investigation and provide you with regular updates until the issue is resolved. We deal with any complaint with empathy and urgency.

Data Protection

We take your privacy extremely seriously. We will not pass your personal information to any third party or use it for any other purpose than stated herein. Your information is collected lawfully and in accordance with the Data Protection Act 1998. Saffron Settings Ltd only collects the information required to process your order, which includes; your name, e-mail address, telephone number, delivery address (in short “Personal Information”). By placing your order, you explicitly agree and consent to your Personal Information being used and stored by Saffron Settings Ltd for the purpose of:

• processing your order, including processing exchanges, returns, refunds, complaints or,
• occasionally contacting you to inform you about promotions, events, important changes to our website, information relating to jewellery parties and special offers we think you will like,
• statistical and business analysis, as well as for sending to you marketing communications (if you have ticked the relevant box on the Customer Order Form).

Your information is considered confidential and will not be shared or sold to outside organisations. You can access your Personal Information and correct factual errors thereof, or request details of the manner in which your Personal Information may have been processed (in accordance with the information above) by contacting us at: Customer Care, Saffron Settings Ltd, Crichiebank Business Centre, Mill Road, Port Elphinstone, Inverurie, Aberdeenshire, Scotland, AB51 5NQ. To protect your privacy and security, reasonable steps will be taken to verify your identity before acting upon your instructions.

Contact Us

If you would like to place an order by telephone, or have any questions or concerns regarding privacy or security please call us on 07898992893 Monday – Saturday 9am – 5.30pm or email anytime at info@saffronsetting.com.

Company Details

Saffron Settings Ltd, Crichiebank Business Centre, Mill Road, Port Elphinstone, Inverurie, Aberdeenshire, Scotland, AB51 5NQ

Tel: 07898992893 Monday – Saturday 9am – 5.30pm

Email: mhairi@saffronsetting.com

Registered in Scotland: SC363368